Return & Exchange Policy



We will only allow refunds if the item received is faulty beyond repair or if the item is out of stock.


Exchanges are accepted for the same item in a different size.

We take extreme care in ensuing our items are of the highest quality. However, if you find one of our products faulty, we will gladly accept exchange of unworn items returned to our online store within 7 days from receiving your order. Please do not ship your exchange back without our authorization, as it will not be processed.

Please make sure your items are returned new, unused, and with all Strut packaging included. We recommend trying your shoe on a carpeted surface or on similar platform to avoid any marks or damages on the soles. Returns must also include the dust bag and box. Returned items that do not meet our policy will not be accepted and will be sent back to you.

Once your items have been received by Strut please allow up to 5 working days for your refund to be processed back to your account.

Please take note that we accept one exchange shipment per purchase.


All sale items are final sale. Return or exchange requests for sale items will not be accepted.


Shipping for exchanges will be at your expense, unless items received are faulty or not as ordered. Customers will initially be responsible for shipping charges for exchanges of faulty product, and then this amount will be refunded to your account once the product has been received. Please ensure you provide a delivery receipt for your refund to be processed.

Please send the items back to the address noted below using any courier of your choice.

Please contact us by emailing or via Instagram direct message @wear.strut if you have any further questions.