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Privacy Policy

 

Strut is committed to ensuring the confidentiality and privacy of our customer’s personal information.

We acknowledge that providing personal information is an act of trust and we take this very seriously. We will only use and disclose your personal information for the primary purposes of our business as a retailer when you have given consent to do so.

Please be assured that we do not release any information from clients or website users to other third party organizations.

Our store is hosted by Squarespace. They provide us with an online e-commerce platform that allows us to sell our products and services to you. You data is stored through Squarespace’s data storage, databases and general Squarespace application. They store your data on a secure server behind a firewall.

If you have any queries about our privacy policy, please feel free to contact us at strut.website@gmail.com.

 

Return & Exchange Policy

 

REFUNDS

Unfortunately, we do not accommodate returns and refunds. Once an order is placed it is good as sold.

EXCHANGES & RETURN - HEELS

Exchanges are accepted for the same item in a different size.

We take extreme care in ensuing our items are of the highest quality. However, if you find one of our products faulty, we will gladly accept exchange of unworn items returned to our online store within 7 days from receiving your order. Please do not ship your exchange back without our authorization, as it will not be processed.

Please make sure your items are returned new, unused, and with all Strut packaging included. We recommend trying your shoe on a carpeted surface or on similar platform to avoid any marks or damages on the soles. Returns must also include the dust bag and box. Returned items that do not meet our policy will not be accepted and will be sent back to you.

Once your items have been received by Strut please allow up to 5 working days for your refund to be processed back to your account.

Please take note that we accept one exchange shipment per purchase.

EXCHANGES & RETURN - CLOTHES

We accept exchanges as long as we have the stock and should be made within 3 business days upon receiving the package

The item(s) must be in original condition with its original packaging. Please make sure all items are unworn, unwashed, unaltered in any way and still have their tags and labels intact! Please give the utmost care on the garments, as we will not accept those that have make up stains.

We only accept valid reasons for exchanges a such as:

  • Size Exchange

  • Damaged item

  • Exchange with other style/s that is of equal or greater value in the event that the initial order made is unavailable. Additional charges may apply if there is a difference in price

Other than these, we are not able to accommodate any other exchanges.

Kindly refer to the size chart found after each product photo as a general guide to know what size will fit you best. Since each measurement per design may vary.

Note: the Strut’s team will be assessing all exchanged item/s before replacement. If we receive an item that is an unsuitable condition, it will be refused and considered sold, and the item/s will be sent back to you.

Please take note that we accept one exchange shipment per purchase.

SALE ITEMS

All sale items are final sale. Return or exchange requests for sale items will not be accepted.

SHIPPING

If you return an item that is not eligible for return, you are responsible for the cost of shipping it back to you. 

Shipping fees are nonrefundable.

Shipping for exchanges will be at your expense, unless items received are faulty or not as ordered. Customers will initially be responsible for shipping charges for exchanges of faulty product, and then this amount will be refunded to your account once the product has been received. Please ensure you provide a delivery receipt for your refund to be processed.

Please send the items back to the address noted below using any courier of your choice.

Please email us your reason/s and photo/s of the damaged item at strut.website@gmail.com.

Please contact us by emailing strut.website@gmail.com or via Instagram direct message @wear.strut if you have any further questions.

 

 

Payment Methods

 

We accept payments via PayPal, BDO, and BPI bank deposit or online transfer.

Payment method

o   PayPal

o Credit Card or Debit Card - VISA / Mastercard and other major cards

o   BDO Cash Deposit/ Online Fund Transfer

BDO Peso Savings Account

Account name: Marla Katricia R. Ongtao

Account number: 004080198828

Kindly deposit the exact amount as reflected on your invoice.

 

o   BPI Cash Deposit/ Online Fund Transfer

BPI Peso Savings Account

Account name: Marla Katricia R. Ongtao

Account number: 8573070233

Kindly deposit the exact amount as reflected on your invoice.

Payment is expected 1-3 working days from placement of order.  Please pay the exact amount indicated on your invoice, as over-payments will automatically be forfeited. Automatic cancellation of your order will be made if payment has not been settled after 3 days.

Please submit your proof of payment via email or Instagram direct message. —> Kindly disregard if payment is via PayPal, Credit card or Debit card.

For further information, please do not hesitate to contact us at strut.website@gmail.com.

 

Terms & Conditions

 

TERM OF USE

By entering the Website, and/or purchasing products from Strut through the website, or dealing with Strut in any way, you accept the terms and conditions of the website which may be revised from time to time. Therefore, those accessing the site after such changes accept the revised terms and conditions.

All descriptions, images and text provided on this website remain the property of Strut. You may not copy or use any part of this website without the express written consent of Strut.

The website has been created under the Philippine law. Any monetary amounts are expressed in Philippines peso and include any applicable taxes unless otherwise stated.

INSPECTION, DELIVERY DELAYS AND NON DELIVERY

You must inspect the item after receiving it. You shall notify Strut in detail and in writing of any defect in the item or of any other complaint that you may have in relation to the items. If you fail to notify us, the items shall be presumed to be in all respects in accordance with the order and free from any defect, and you shall be deemed to have accepted the items accordingly.

If you establish to our reasonable satisfaction that any items are not in accordance with these terms or defective, your sole remedy shall be limited to the replacement of the items or refund to you of the purchase price and any delivery costs if the item is out of stock. If we require you to return the items to us and are defective or received the wrong item we shall reimburse your reasonable cost of returning them.

All orders are subject to availability and acceptance by us, and We will confirm such acceptance to you by sending you an e-mail that confirms that the item has been dispatched. We will not process your order until payment has been received in full. If you make a mistake with your order, you may be able to correct any mistakes by sending us an email or by sending us a direct message via our Instagram page. But if order has been processed, you will be unable to amend your order.

All delivery times are an estimate with the courier. Depending upon certain factors within their processes, this may alter the speed of delivery and Strut cannot be held accountable.

PAYMENT

All prices are stated in Philippine peso and is shown on the Website. We will charge your credit card in Philippine peso and where relevant, your credit card company will convert the charges for you.

The exchange rate for international online orders will be calculated through PayPal.

Prices of products, delivery of any other charges displayed on our website are current at the time of issue, but are subject to change at any time.

Delivery charges are shown separately when ordering and must also be paid in advance.

SOCIAL MEDIA

Strut Social Media is monitored between 9:00am and 6:00pm Monday to Sunday.

Please be respectful and consider other points of view when posting.

Anything you post is public.

PROMO CODE TERMS AND CONDITIONS

Promo codes that offer a certain percent off cannot be used in conjunction with any other discount offers.

Promo codes are not transferable or redeemable for cash or credit.

Promo codes cannot be applied to sale product. Full-priced items only.

Only one promotion code can be used per order.

Promo codes cannot be used on Flash Sales.

To apply a promo code, you must enter it prior to completing the order. Any issues with registration or discount should be resolved prior to payment, as refunds cannot be issued when discount codes aren’t applied upon check out.

How to use a promo code:

  1. Click shopping cart icon

  2. Locate the “Discount codes” section on the bottom of the page.

  3. Enter the valid promo code or coupon code in the field.

  4. Click “Apply”

  5. Your order total will immediately reflect the discount.

If you entered a valid promo code, but a discount was not applied, be sure to review the promo code terms and conditions to ensure the code is valid for the specific item(s) in your order.

INSTAGRAM COMPETITIONS:

Strut Instagram competitions and giveaways are open to anyone aged 12 and over residing in the Philippines.

To enter Instagram giveaways, entrants must have an Instagram account and must “follow” Strut on Instagram to be eligible for the competition.

The winner will be drawn at random. Entries are only valid if the entry is completed correctly in accordance with the specific competition Terms and Conditions.

There is no limitation on the number of times an applicant can enter the competition.

No purchase necessary, unless otherwise stated.

Competition closes when stated for the individual giveaway. Entries received after closure will not be counted.

The winner will be notified first through a private message, then the winner’s name will be announced on Strut’s Instagram page.

In order to receive their prize, the winners are required to provide Strut with their full name, address and contact number.

All prizes are non-refundable and non-transferrable.

No cash alternative will be offered for any prizes.

Strut will not be liable for entries which are not received or delivered.

 

Frequently Asked Questions

 

1. Which Payment Methods does Strut Accept?

  • We accept Paypal, Credit card, debit card, BDO bank deposit, BDO Online transfer, BPI bank deposit, and BPI Online transfer. For your protection, we ensure your purchase is 100% safe and secure, all payments go through a rigorous fraud-checking process.

2. How to order via BDO/BPI bank transfer/deposit?

  • Fill out the order form found under each product description.

  • https://www.wearstrut.com/order-form

3. Where does Strut ship to?

  • We ship nationwide via Sonic Express, Fastrack, LBC, Grab Express or Lalamove.

4. How long does delivery take and how much will it cost?

  • Deliveries within Metro Manila take 1-3 days while deliveries outside Metro Manila take 3-5 days. Your items will be dispatched 24-48 hours after payment confirmation (excluding weekends and public holidays). Upon dispatch, you will receive a shipping reference to track the status of your delivery.

  • Standard shipping within Metro Manila via Fastrack costs Php 120. Next working day delivery within Metro Manila via LBC costs Php 250. While Standard shipping outside Metro Manila via Fastrack costs Php 250. Next working day delivery outside Metro Manila costs Php 300.

  • Same day delivery via Grab express/ Lalamove will depend on the drop off location.

5. How can I track my order?

  • Once your order has been dispatched, you will receive an email containing your waybill number to track your package. Tracking information is encoded as soon as your package reaches the warehouse. This may take 24 hours from ship out date.

  • You may also reach Fastrack (link: https://www.fastrack.ph/track/) through any of the following channels:

    * Call Trunkline: (02) 485 7777

    * Backup Line: (02) 997 7000

    * Email: fcssupport@fastrack.ph

  • You may also reach Sonic express (link: https://www.sonicexpress.com.ph/track) through any of the following channels:

    * Call Trunkline: 0916 638 0008

    * Backup Line: 0932 392 3824

    * Email: info@sonicexpress.com.ph

  • You may also reach LBC (link: https://www.lbcexpress.com/track/) through any of the following channels:

    * Call Trunkline (NCR): 858-5999

    * Call Trunkline (Provincial): 1-800-10-85859993

6. How do I exchange or return an online order?

  • Please head over to our Exchange and Return Policy page.

7. Received a faulty item/ the wrong product?

  • We are very sorry to hear about this, please send us an email with your name, address, order number and pictures of your item and our team will be happy to assist you further. Our email is strut.website@gmail.com

8. Which size should I order if I am in between sizes?

  • Strut shoes fit true to size. If you are in between sizes, we recommend selecting one size up.

9. How do I find a specific item?

  • If you know what you are looking for, simply click ‘ALL STYLES’ and select from the complete collection. You can also type the name of the specific style in the search bar. If you are having trouble locating your preferred style, please email us at strut.website@gmail.com

10. What if an item is out of stock?

11. I’ve ordered – what’s next?

  • Once you have placed your order, you will receive an email confirmation with a copy of your order invoice. If any details are incorrect please notify us by sending us an email with your order number.

  • Once your order has been dispatched, you will receive a shipment email stating your address, order, and tracking number.

12. Do you ship internationally?

  • Unfortunately, we do not ship internationally yet.

13. What happens if my order is unable to be fulfilled due to stock not being available?

  • If by some chance, inventory discrepancies occur and your order is not fulfilled due to stock being unavailable, our online team will notify you and refund you in full right away.

14. Where can I find a size guide?

  • The size chart link for all foot measurements is available under each product description.

15. How do I enter a promo code?

  • All codes can be entered into the ‘promo code’ section in your shopping bag. All codes must be entered before proceeding to checkout.

16. Can I enter more than one promo code?

  • Unfortunately promo codes cannot be used in conjunction with other offers.

17. My promo code doesn’t work

  • You have already used the code.

  • The items aren’t eligible for promo price

  • The code has been entered incorrectly

  • The code has expired

  • If you have checked all of the above and are still having issues with the code, please send a screenshot of your shopping bag that shows the promo code and all items in your bag.

18. How long can I reserve an item?

  • You have 3 working days to pay for your reserved items.

19. Do you have a physical store?

  • Unfortunately we do not have a physical store yet.

20. Inquiries

 

Size Guide

 

We recommend trying your shoe on a carpeted surface or on similar platform to avoid any marks or damages to the soles before you wear your new pair outside. If it does not fit, you can send them back in their original, unused condition for an exchange within 7 days.

 
 
 
 

Our products fit true to size. If your foot measurement is halfway between sizes, select the larger size. For more information on measurements please contact us at strut.website@gmail.com or send us a DM at @wear.strut on Instagram.

 

SHIPPING

 

For regular shipping, we ship via Fastrack / Sonic Express. Orders are shipped 24-48 hours after payment confirmation.

A tracking code will be provided to you via e-mail. To track your package:

http://www.fastrack.ph/track/index.php

https://www.sonicexpress.com.ph/track

https://www.lbcexpress.com/track/

Delivery dates are only estimated and are not guaranteed. Extended delivery period may be experienced during sale or peak seasons.

You may also reach Fastrack through any of the following channels:

Call Trunkline: (02) 485 7777

Backup Line: (02) 997 7000

Email: fcssupport@fastrack.ph You may also reach Sonic express through any of the following channels:

Call Trunkline: 0916 638 0008

Backup Line: 0932 392 3824

Email: info@sonicexpress.com.ph

You may also reach LBC through any of the following channels:

Call Trunkline (NCR): 858-5999

Call Trunkline (Provincial): 1-800-10-85859993

For same day delivery you can have your orders picked up from our location and delivered to your address via Grab Express or Lalamove.

Booking and delivery fee is shouldered by the customer.