Frequently Asked Questions

 

1. Which Payment Methods does Strut Accept?

  • We accept Paypal, Credit card, debit card, BDO bank deposit, BDO Online transfer, BPI bank deposit, and BPI Online transfer. For your protection, we ensure your purchase is 100% safe and secure, all payments go through a rigorous fraud-checking process.

2. How to order via BDO/BPI bank transfer/deposit?

  • Fill out the order form found under each product description.

  • https://www.wearstrut.com/order-form

3. Where does Strut ship to?

  • We ship nationwide via Sonic Express, Fastrack, LBC, Grab Express or Lalamove.

4. How long does delivery take and how much will it cost?

  • Deliveries within Metro Manila take 1-3 days while deliveries outside Metro Manila take 3-5 days. Your items will be dispatched 24-48 hours after payment confirmation (excluding weekends and public holidays). Upon dispatch, you will receive a shipping reference to track the status of your delivery.

  • Standard shipping within Metro Manila via Fastrack costs Php 120. Next working day delivery within Metro Manila via LBC costs Php 250. While Standard shipping outside Metro Manila via Fastrack costs Php 250. Next working day delivery outside Metro Manila costs Php 300.

  • Same day delivery via Grab express/ Lalamove will depend on the drop off location.

5. How can I track my order?

  • Once your order has been dispatched, you will receive an email containing your waybill number to track your package. Tracking information is encoded as soon as your package reaches the warehouse. This may take 24 hours from ship out date.

  • You may also reach Fastrack (link: https://www.fastrack.ph/track/) through any of the following channels:

    * Call Trunkline: (02) 485 7777

    * Backup Line: (02) 997 7000

    * Email: fcssupport@fastrack.ph

  • You may also reach Sonic express (link: https://www.sonicexpress.com.ph/track) through any of the following channels:

    * Call Trunkline: 0916 638 0008

    * Backup Line: 0932 392 3824

    * Email: info@sonicexpress.com.ph

  • You may also reach LBC (link: https://www.lbcexpress.com/track/) through any of the following channels:

    * Call Trunkline (NCR): 858-5999

    * Call Trunkline (Provincial): 1-800-10-85859993

6. How do I exchange or return an online order?

  • Please head over to our Exchange and Return Policy page.

7. Received a faulty item/ the wrong product?

  • We are very sorry to hear about this, please send us an email with your name, address, order number and pictures of your item and our team will be happy to assist you further. Our email is strut.website@gmail.com

8. Which size should I order if I am in between sizes?

  • Strut shoes fit true to size. If you are in between sizes, we recommend selecting one size up.

9. How do I find a specific item?

  • If you know what you are looking for, simply click ‘ALL STYLES’ and select from the complete collection. You can also type the name of the specific style in the search bar. If you are having trouble locating your preferred style, please email us at strut.website@gmail.com

10. What if an item is out of stock?

11. I’ve ordered – what’s next?

  • Once you have placed your order, you will receive an email confirmation with a copy of your order invoice. If any details are incorrect please notify us by sending us an email with your order number.

  • Once your order has been dispatched, you will receive a shipment email stating your address, order, and tracking number.

12. Do you ship internationally?

  • Unfortunately, we do not ship internationally yet.

13. What happens if my order is unable to be fulfilled due to stock not being available?

  • If by some chance, inventory discrepancies occur and your order is not fulfilled due to stock being unavailable, our online team will notify you and refund you in full right away.

14. Where can I find a size guide?

  • The size chart link for all foot measurements is available under each product description.

15. How do I enter a promo code?

  • All codes can be entered into the ‘promo code’ section in your shopping bag. All codes must be entered before proceeding to checkout.

16. Can I enter more than one promo code?

  • Unfortunately promo codes cannot be used in conjunction with other offers.

17. My promo code doesn’t work

  • You have already used the code.

  • The items aren’t eligible for promo price

  • The code has been entered incorrectly

  • The code has expired

  • If you have checked all of the above and are still having issues with the code, please send a screenshot of your shopping bag that shows the promo code and all items in your bag.

18. How long can I reserve an item?

  • You have 3 working days to pay for your reserved items.

19. Do you have a physical store?

  • Unfortunately we do not have a physical store yet.

20. Inquiries